(function () {
  const root = document.getElementById("f7support-app");
  if (!root) return;

  const username = root.dataset.username;
  const serverAddress = root.dataset.serverAddress;
  const apiBase = root.dataset.supportApiBase;
  const supportWsBaseOverride = (root.dataset.supportWsBase || "").trim();

  const RASTER_IMAGE_EXT = new Set(["jpg", "jpeg", "png", "gif", "webp", "bmp", "tif", "tiff", "heic", "heif"]);
  const RASTER_IMAGE_MIME = new Set([
    "image/jpeg",
    "image/png",
    "image/gif",
    "image/webp",
    "image/bmp",
    "image/tiff",
    "image/x-tiff",
    "image/heic",
    "image/heif",
  ]);

  function isRasterImageAtt(a) {
    const m = (a.mime_type || "").toLowerCase().split(";")[0].trim();
    if (RASTER_IMAGE_MIME.has(m)) return true;
    const parts = (a.filename || "").split(".");
    const ext = parts.length > 1 ? parts.pop().toLowerCase() : "";
    return RASTER_IMAGE_EXT.has(ext);
  }

  function openOrDownloadBlob(blob, filename, mime) {
    const m = (mime || blob.type || "").toLowerCase().split(";")[0].trim();
    const url = URL.createObjectURL(blob);
    const tryInline =
      RASTER_IMAGE_MIME.has(m) ||
      m === "application/pdf" ||
      (m.startsWith("text/") && m !== "text/html");
    if (tryInline) {
      const w = window.open(url, "_blank", "noopener,noreferrer");
      if (w) {
        setTimeout(() => URL.revokeObjectURL(url), 180000);
        return;
      }
    }
    const a = document.createElement("a");
    a.href = url;
    a.download = filename || "file";
    document.body.appendChild(a);
    a.click();
    a.remove();
    setTimeout(() => URL.revokeObjectURL(url), 120000);
  }

  const state = {
    tickets: [],
    currentTicket: null,
    messages: [],
    chatModalOpen: false,
    blobUrls: [],
    ticketSocket: null,
    wsReconnectTimer: null,
    pendingFile: null,
  };

  function clientIdentityHeaders() {
    return {
      "X-F7cloud-User": username,
      "X-F7cloud-Server": serverAddress,
    };
  }

  function revokeAttachmentUrls() {
    for (const u of state.blobUrls) {
      try {
        URL.revokeObjectURL(u);
      } catch (_) {}
    }
    state.blobUrls = [];
  }

  function escapeHtml(s) {
    return String(s)
      .replace(/&/g, "&")
      .replace(/</g, "&lt;")
      .replace(/>/g, "&gt;")
      .replace(/"/g, "&quot;");
  }

  function formatBytes(n) {
    const v = Number(n) || 0;
    if (v < 1024) return `${v} Б`;
    if (v < 1024 * 1024) return `${(v / 1024).toFixed(1)} КБ`;
    return `${(v / (1024 * 1024)).toFixed(1)} МБ`;
  }

  function formatChatTime(iso) {
    try {
      const d = new Date(iso);
      if (Number.isNaN(d.getTime())) return "";
      return d.toLocaleTimeString("ru-RU", { hour: "2-digit", minute: "2-digit", hour12: false });
    } catch (_) {
      return "";
    }
  }

  function formatTicketCardTime(iso) {
    try {
      const d = new Date(iso);
      if (Number.isNaN(d.getTime())) return "";
      const day = d.getDate();
      const month = d.toLocaleString("ru-RU", { month: "long" });
      const hm = d.toLocaleTimeString("ru-RU", { hour: "2-digit", minute: "2-digit", hour12: false });
      return `${day} ${month}, ${hm}`;
    } catch (_) {
      return "";
    }
  }

  function fileExtBadge(filename) {
    let ext = (filename || "").split(".").pop() || "";
    ext = ext.toLowerCase().replace(/[^a-z0-9]/g, "");
    if (!ext) ext = "file";
    const label = ext.length <= 5 ? ext : ext.slice(0, 4) + "…";
    const slug = ext.replace(/[^a-z0-9]/g, "").slice(0, 12) || "file";
    return { label, slug };
  }

  function nonImageAttachmentHtml(m, a) {
    const outgoing = m.author_role === "client";
    const wrapCls = outgoing ? "chat-file-bubble-wrap chat-file-bubble-wrap--out" : "chat-file-bubble-wrap chat-file-bubble-wrap--in";
    const bubbleCls = outgoing ? "chat-file-bubble chat-file-bubble--out" : "chat-file-bubble chat-file-bubble--in";
    const { label, slug } = fileExtBadge(a.filename);
    const time = formatChatTime(m.created_at);
    const ticks = outgoing ? '<span class="chat-file-bubble__ticks" aria-hidden="true">✓✓</span>' : "";
    return `<div class="${wrapCls}">
      <div class="${bubbleCls}" role="button" tabindex="0" data-f7-att-file="${a.id}" data-f7-filename="${escapeHtml(a.filename)}" data-f7-mime="${escapeHtml(a.mime_type || "")}">
        <div class="chat-file-bubble__row">
          <div class="chat-file-bubble__icon chat-file-bubble__icon--${escapeHtml(slug)}"><span class="chat-file-bubble__icon-text">${escapeHtml(label)}</span></div>
          <div class="chat-file-bubble__body">
            <div class="chat-file-bubble__name">${escapeHtml(a.filename)}</div>
            <div class="chat-file-bubble__size">${formatBytes(a.size_bytes)}</div>
          </div>
        </div>
        <div class="chat-file-bubble__foot">
          <span class="chat-file-bubble__time">${escapeHtml(time)}</span>
          ${ticks}
        </div>
      </div>
    </div>`;
  }

  function wsUrlForTicket(ticketNumber) {
    const tail = `/tickets/${encodeURIComponent(ticketNumber)}`;
    if (supportWsBaseOverride) {
      try {
        const raw = supportWsBaseOverride.replace(/\/$/, "");
        const u = new URL(raw.includes("://") ? raw : `wss://${raw}`);
        const wsProto = u.protocol === "https:" ? "wss:" : u.protocol === "http:" ? "ws:" : u.protocol;
        let path = (u.pathname || "").replace(/\/$/, "");
        if (path === "" || path === "/") {
          path = "/ws";
        }
        return `${wsProto}//${u.host}${path}${tail}`;
      } catch (_) {
        return null;
      }
    }
    try {
      const u = new URL(apiBase);
      const wsProto = u.protocol === "https:" ? "wss:" : "ws:";
      return `${wsProto}//${u.host}/ws${tail}`;
    } catch (_) {
      return null;
    }
  }

  function disconnectTicketSocket() {
    if (state.wsReconnectTimer) {
      clearTimeout(state.wsReconnectTimer);
      state.wsReconnectTimer = null;
    }
    if (state.ticketSocket) {
      try {
        state.ticketSocket.close();
      } catch (_) {}
      state.ticketSocket = null;
    }
  }

  function connectTicketSocket(ticketNumber) {
    disconnectTicketSocket();
    const url = wsUrlForTicket(ticketNumber);
    if (!url) return;
    let socket;
    try {
      socket = new WebSocket(url);
    } catch (_) {
      return;
    }
    state.ticketSocket = socket;
    socket.onmessage = (event) => {
      try {
        const payload = JSON.parse(event.data);
        if (!payload || !payload.data) return;
        if (!state.chatModalOpen || state.currentTicket !== ticketNumber) return;
        if (payload.event === "new_message" || payload.event === "message_updated") {
          applyIncomingMessage(payload.data);
          fetchTickets().catch(() => {});
        }
      } catch (_) {}
    };
    socket.onclose = () => {
      state.ticketSocket = null;
      if (state.chatModalOpen && state.currentTicket === ticketNumber) {
        state.wsReconnectTimer = setTimeout(() => connectTicketSocket(ticketNumber), 2500);
      }
    };
    socket.onerror = () => {
      try {
        socket.close();
      } catch (_) {}
    };
  }

  function messageBlockHtml(m) {
    const atts = m.attachments || [];
    const attHtml = atts
      .map((a) => {
        if (isRasterImageAtt(a)) {
          return `<div class="f7support-att" data-f7-att-preview="${a.id}"><span style="color:#666;font-size:0.9em;">Загрузка…</span></div>`;
        }
        return nonImageAttachmentHtml(m, a);
      })
      .join("");
    return `<div class="f7support-msg" data-f7-msg-id="${m.id}" style="margin-bottom:10px;padding-bottom:8px;border-bottom:1px solid #eee;">
      <div><b>${escapeHtml(m.author)}</b> (${escapeHtml(m.author_role)}): ${escapeHtml(m.text)}</div>
      ${attHtml ? `<div style="margin-top:6px;">${attHtml}</div>` : ""}
    </div>`;
  }

  function applyIncomingMessage(msg) {
    const id = msg.id;
    const idx = state.messages.findIndex((m) => m.id === id);
    if (idx === -1) state.messages.push(msg);
    else state.messages[idx] = msg;
    state.messages.sort((a, b) => String(a.created_at).localeCompare(String(b.created_at)));

    const el = messageList.querySelector(`[data-f7-msg-id="${id}"]`);
    const html = messageBlockHtml(msg);
    if (el) {
      el.outerHTML = html;
    } else {
      messageList.insertAdjacentHTML("beforeend", html);
    }
    const node = messageList.querySelector(`[data-f7-msg-id="${id}"]`);
    if (node) hydrateClientAttachments(node);
    messageList.scrollTop = messageList.scrollHeight;
    if (msg.author_role === "support" && state.currentTicket) {
      markClientTicketRead(state.currentTicket).catch(() => {});
    }
  }

  async function markClientTicketRead(ticketNumber) {
    const res = await fetch(`${apiBase}/api/client/tickets/${encodeURIComponent(ticketNumber)}/read`, {
      method: "POST",
      headers: clientIdentityHeaders(),
    });
    if (!res.ok) return;
    const row = state.tickets.find((x) => x.ticket_number === ticketNumber);
    if (row) row.has_unread = false;
    renderTickets();
  }

  root.innerHTML = `
    <div class="f7support-wrap">
      <h2>f7support</h2>
      <button type="button" id="create-ticket-btn">Создать токен</button>
      <p id="error-box" class="f7support-error"></p>
      <div class="f7support-main">
        <h3>Мои обращения</h3>
        <div class="f7-board" id="f7-ticket-board">
          <div class="f7-column">
            <h4 class="f7-column-title">Новые</h4>
            <ul id="ticket-col-new" class="f7-column-list"></ul>
          </div>
          <div class="f7-column">
            <h4 class="f7-column-title">В работе</h4>
            <ul id="ticket-col-progress" class="f7-column-list"></ul>
          </div>
          <div class="f7-column">
            <h4 class="f7-column-title">Архив</h4>
            <ul id="ticket-col-closed" class="f7-column-list"></ul>
          </div>
        </div>
      </div>
    </div>
    <div id="create-ticket-modal" class="f7support-modal" aria-hidden="true">
      <div class="f7support-modal-panel">
        <div class="f7support-modal-head">
          <h3>Создание токена</h3>
          <button type="button" id="close-modal-btn" class="f7support-icon-btn" aria-label="Закрыть">✕</button>
        </div>
        <input id="subject-input" maxlength="255" placeholder="Тема" class="f7support-input" />
        <textarea id="body-input" maxlength="4000" placeholder="Опишите проблему (до 4000 символов)" class="f7support-textarea"></textarea>
        <button type="button" id="submit-ticket-btn">Отправить</button>
      </div>
    </div>
    <div id="chat-modal" class="f7support-modal" aria-hidden="true">
      <div class="f7support-modal-panel f7support-chat-panel">
        <div class="f7support-modal-head">
          <h3 id="chat-modal-title">Чат</h3>
          <button type="button" id="chat-modal-close-btn" class="f7support-icon-btn" aria-label="Закрыть чат">✕</button>
        </div>
        <div id="message-list" class="f7support-message-list f7support-dnd-target" title="Перетащите файл сюда"></div>
        <div class="f7support-composer">
          <button type="button" id="attachment-clip-btn" class="f7support-clip-btn" title="Прикрепить файл" aria-label="Прикрепить файл">📎</button>
          <input type="file" id="attachment-input" class="f7support-hidden-file" />
          <textarea id="message-input" maxlength="4000" placeholder="Сообщение (до 4000 символов). Файл — скрепка или перетаскивание." class="f7support-textarea f7support-dnd-target"></textarea>
        </div>
        <div id="pending-attachment-row" class="f7support-pending-row" hidden>
          <span id="pending-attachment-label"></span>
          <button type="button" id="pending-attachment-clear" class="f7support-icon-btn" aria-label="Убрать файл">×</button>
        </div>
        <div class="f7support-chat-actions">
          <button type="button" id="send-message-btn">Отправить</button>
        </div>
      </div>
    </div>
    <style>
      .f7support-wrap { padding: 16px; font-family: sans-serif; max-width: min(1680px, 100%); width: 100%; box-sizing: border-box; }
      .f7support-error { color: #b00020; min-height: 1.25em; margin: 8px 0; }
      .f7support-main { margin-top: 12px; width: 100%; }
      .f7-board {
        display: grid;
        grid-template-columns: repeat(3, minmax(300px, 1fr));
        gap: 16px;
        margin-top: 12px;
        align-items: stretch;
        width: 100%;
      }
      @media (max-width: 1100px) {
        .f7-board { grid-template-columns: 1fr; }
      }
      .f7-column {
        border: 1px solid #ddd;
        border-radius: 8px;
        background: #fafafa;
        padding: 12px;
        min-height: min(52vh, 560px);
        display: flex;
        flex-direction: column;
      }
      .f7-column-title { margin: 0 0 8px 0; font-size: 1rem; font-weight: 600; }
      .f7-column-list {
        list-style: none;
        margin: 0;
        padding: 0;
        flex: 1;
        min-height: min(42vh, 420px);
        max-height: min(72vh, 820px);
        overflow-y: auto;
      }
      .f7-ticket-card {
        border: 1px solid #e0e0e0;
        border-radius: 8px;
        margin-bottom: 10px;
        background: #fff;
        cursor: pointer;
        overflow: hidden;
      }
      .f7-ticket-card:hover { filter: brightness(0.985); border-color: #c8c8c8; }
      .f7-ticket-card--active { outline: 2px solid #1a4fa3; }
      .f7-ticket-card__head {
        display: flex;
        justify-content: space-between;
        align-items: center;
        gap: 10px;
        background: #f5f5f5;
        margin: 8px;
        padding: 8px 10px;
        border-radius: 6px;
      }
      .f7-ticket-card__title { font-size: 0.92rem; color: #333; }
      .f7-ticket-card__title b { font-weight: 700; }
      .f7-ticket-card__num { font-weight: 400; color: #777; margin-left: 4px; }
      .f7-ticket-card__status {
        flex-shrink: 0;
        font-size: 11px;
        padding: 3px 10px;
        border-radius: 999px;
        font-weight: 600;
        color: #fff;
      }
      .f7-ticket-card__status--new { background: #2d9cdb; }
      .f7-ticket-card__status--progress { background: #f2994a; }
      .f7-ticket-card__status--closed { background: #9e9e9e; }
      .f7-ticket-card__body {
        display: flex;
        gap: 10px;
        align-items: flex-start;
        padding: 4px 14px 6px;
      }
      .f7-ticket-card__preview {
        flex: 1;
        margin: 0;
        color: #666;
        font-size: 0.88rem;
        line-height: 1.4;
        min-height: 2.8em;
        display: -webkit-box;
        -webkit-line-clamp: 3;
        -webkit-box-orient: vertical;
        overflow: hidden;
      }
      .f7-unread-dot {
        flex-shrink: 0;
        width: 10px;
        height: 10px;
        border-radius: 50%;
        background: #6fcf97;
        margin-top: 5px;
      }
      .f7-ticket-card__foot {
        display: flex;
        justify-content: flex-end;
        padding: 0 14px 10px;
      }
      .f7-ticket-card__time {
        font-size: 0.75rem;
        color: #333;
        background: #f0f0f0;
        padding: 2px 10px;
        border-radius: 999px;
      }
      .f7support-modal {
        display: none;
        position: fixed;
        inset: 0;
        z-index: 2000;
        align-items: center;
        justify-content: center;
        background: rgba(0,0,0,0.45);
        padding: 16px;
        box-sizing: border-box;
      }
      .f7support-modal.f7support-modal-visible { display: flex; }
      .f7support-modal-panel {
        background: #fff;
        border-radius: 8px;
        padding: 16px;
        max-width: 640px;
        width: 100%;
        max-height: 90vh;
        overflow: auto;
        box-shadow: 0 8px 32px rgba(0,0,0,0.2);
      }
      .f7support-chat-panel {
        max-width: 720px;
        display: flex;
        flex-direction: column;
        max-height: 88vh;
      }
      .f7support-modal-head {
        display: flex;
        justify-content: space-between;
        align-items: center;
        gap: 12px;
        margin-bottom: 12px;
        flex-shrink: 0;
      }
      .f7support-modal-head h3 { margin: 0; font-size: 1.1rem; }
      .f7support-icon-btn {
        border: none;
        background: transparent;
        font-size: 1.25rem;
        line-height: 1;
        cursor: pointer;
        padding: 4px 8px;
        color: #444;
      }
      .f7support-icon-btn:hover { color: #000; background: #eee; border-radius: 4px; }
      .f7support-input, .f7support-textarea {
        width: 100%;
        box-sizing: border-box;
        margin-top: 8px;
      }
      .f7support-textarea { min-height: 72px; resize: vertical; }
      .f7support-message-list {
        flex: 1;
        min-height: 200px;
        max-height: 45vh;
        overflow: auto;
        border: 1px solid #ccc;
        border-radius: 6px;
        padding: 8px;
        margin-bottom: 8px;
        background: #fff;
      }
      .f7support-message-list.f7support-dnd-dragover { outline: 2px dashed #1a4fa3; background: #f4f8ff; }
      .f7support-composer {
        display: flex;
        align-items: flex-end;
        gap: 8px;
        margin-bottom: 6px;
      }
      .f7support-composer .f7support-textarea { flex: 1; margin-top: 0; min-height: 72px; }
      .f7support-clip-btn {
        flex-shrink: 0;
        width: 40px;
        height: 40px;
        border: 1px solid #ccc;
        border-radius: 8px;
        background: #fafafa;
        cursor: pointer;
        font-size: 1.2rem;
        line-height: 1;
        padding: 0;
      }
      .f7support-clip-btn:hover { background: #eee; }
      .f7support-hidden-file { position: absolute; width: 1px; height: 1px; opacity: 0; pointer-events: none; }
      .f7support-pending-row {
        display: flex;
        align-items: center;
        gap: 8px;
        padding: 6px 8px;
        background: #f5f5f5;
        border-radius: 6px;
        margin-bottom: 8px;
        font-size: 0.9rem;
      }
      .chat-file-bubble-wrap {
        display: flex;
        width: 100%;
        margin-top: 8px;
      }
      .chat-file-bubble-wrap--out { justify-content: flex-end; }
      .chat-file-bubble-wrap--in { justify-content: flex-start; }
      .chat-file-bubble {
        max-width: min(100%, 340px);
        padding: 10px 12px 8px;
        color: #fff;
        cursor: pointer;
        text-align: left;
        box-shadow: 0 2px 10px rgba(0,0,0,0.12);
        position: relative;
        transition: filter 0.15s ease, transform 0.15s ease;
      }
      .chat-file-bubble:hover { filter: brightness(1.05); }
      .chat-file-bubble:active { transform: scale(0.99); }
      .chat-file-bubble--out {
        background: linear-gradient(165deg, #c4b5e8 0%, #9b86d8 45%, #8b7cc8 100%);
        border-radius: 14px 14px 6px 14px;
      }
      .chat-file-bubble--out::after {
        content: "";
        position: absolute;
        right: -4px;
        bottom: 2px;
        width: 14px;
        height: 14px;
        background: #8b7cc8;
        border-radius: 0 0 10px 0;
        clip-path: polygon(0 100%, 100% 0, 100% 100%);
      }
      .chat-file-bubble--in {
        background: linear-gradient(165deg, #6b7280 0%, #4b5563 100%);
        border-radius: 14px 14px 14px 6px;
      }
      .chat-file-bubble--in::after {
        content: "";
        position: absolute;
        left: -4px;
        bottom: 2px;
        width: 14px;
        height: 14px;
        background: #4b5563;
        border-radius: 0 0 0 10px;
        clip-path: polygon(0 0, 0 100%, 100% 100%);
      }
      .chat-file-bubble__row { display: flex; gap: 10px; align-items: flex-start; }
      .chat-file-bubble__icon {
        flex-shrink: 0;
        width: 44px;
        height: 52px;
        border-radius: 8px;
        background: linear-gradient(180deg, #3b9eff 0%, #1e6fd9 100%);
        display: flex;
        align-items: center;
        justify-content: center;
        position: relative;
        box-shadow: inset 0 -2px 0 rgba(0,0,0,0.12);
      }
      .chat-file-bubble__icon::before {
        content: "";
        position: absolute;
        top: 0;
        right: 0;
        width: 0;
        height: 0;
        border-style: solid;
        border-width: 0 14px 14px 0;
        border-color: transparent rgba(255,255,255,0.35) transparent transparent;
      }
      .chat-file-bubble__icon-text {
        font-size: 10px;
        font-weight: 700;
        text-transform: lowercase;
        color: #fff;
        letter-spacing: 0.02em;
        max-width: 36px;
        overflow: hidden;
        text-overflow: ellipsis;
        white-space: nowrap;
      }
      .chat-file-bubble__body { flex: 1; min-width: 0; }
      .chat-file-bubble__name {
        font-weight: 600;
        font-size: 0.92rem;
        line-height: 1.25;
        word-break: break-word;
      }
      .chat-file-bubble__size {
        font-size: 0.8rem;
        opacity: 0.92;
        margin-top: 4px;
      }
      .chat-file-bubble__foot {
        display: flex;
        justify-content: flex-end;
        align-items: center;
        gap: 6px;
        margin-top: 8px;
        font-size: 0.72rem;
        opacity: 0.92;
      }
      .chat-file-bubble__ticks { font-size: 0.78rem; letter-spacing: -3px; opacity: 0.95; }
      .f7support-chat-actions { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; margin-top: 4px; }
      .f7support-dnd-target.f7support-dnd-dragover { outline: 2px dashed #1a4fa3; }
      .chat-inline-img-wrap {
        display: flex;
        justify-content: center;
        align-items: center;
        max-width: 100%;
        margin: 4px 0;
      }
      .chat-inline-img {
        display: block;
        max-width: min(100%, min(520px, 92vw));
        max-height: min(280px, 42vh);
        width: auto;
        height: auto;
        object-fit: contain;
        border-radius: 8px;
        box-shadow: 0 1px 4px rgba(0,0,0,0.08);
      }
    </style>
  `;

  const messageList = document.getElementById("message-list");
  const chatModalTitle = document.getElementById("chat-modal-title");
  const errorBox = document.getElementById("error-box");
  const createModal = document.getElementById("create-ticket-modal");
  const chatModal = document.getElementById("chat-modal");

  let clientChatDndBound = false;

  bindClientChatDnDOnce();

  function showError(message) {
    errorBox.textContent = message || "";
  }

  function setModalVisible(el, visible) {
    el.classList.toggle("f7support-modal-visible", visible);
    el.setAttribute("aria-hidden", visible ? "false" : "true");
  }

  function updatePendingFileUi() {
    const row = document.getElementById("pending-attachment-row");
    const label = document.getElementById("pending-attachment-label");
    if (!row || !label) return;
    if (state.pendingFile) {
      label.textContent = `Вложение: ${state.pendingFile.name}`;
      row.hidden = false;
    } else {
      row.hidden = true;
      label.textContent = "";
    }
  }

  function setPendingFile(file) {
    if (!file) return;
    state.pendingFile = file;
    updatePendingFileUi();
  }

  function clearPendingFile() {
    state.pendingFile = null;
    const inp = document.getElementById("attachment-input");
    if (inp) inp.value = "";
    updatePendingFileUi();
  }

  function bindClientChatDnDOnce() {
    if (clientChatDndBound) return;
    clientChatDndBound = true;
    document.querySelectorAll(".f7support-dnd-target").forEach((el) => {
      el.addEventListener("dragover", (e) => {
        e.preventDefault();
        e.stopPropagation();
        el.classList.add("f7support-dnd-dragover");
      });
      el.addEventListener("dragleave", (e) => {
        e.preventDefault();
        el.classList.remove("f7support-dnd-dragover");
      });
      el.addEventListener("drop", (e) => {
        e.preventDefault();
        e.stopPropagation();
        el.classList.remove("f7support-dnd-dragover");
        const f = e.dataTransfer?.files?.[0];
        if (f) setPendingFile(f);
      });
    });
  }

  function openChatModal(ticket) {
    state.chatModalOpen = true;
    chatModalTitle.textContent = `Чат #${ticket.ticket_number} — ${ticket.subject}`;
    setModalVisible(chatModal, true);
  }

  function closeChatModal() {
    disconnectTicketSocket();
    revokeAttachmentUrls();
    state.chatModalOpen = false;
    state.currentTicket = null;
    state.messages = [];
    messageList.innerHTML = "";
    const msgInput = document.getElementById("message-input");
    if (msgInput) msgInput.value = "";
    clearPendingFile();
    setModalVisible(chatModal, false);
    showError("");
    document.querySelectorAll(".f7-ticket-card--active").forEach((n) => n.classList.remove("f7-ticket-card--active"));
    fetchTickets().catch(() => {});
  }

  async function fetchTickets() {
    const response = await fetch(`${apiBase}/api/client/tickets`, {
      headers: {
        "X-F7cloud-User": username,
        "X-F7cloud-Server": serverAddress,
      },
    });
    if (!response.ok) throw new Error("Не удалось получить токены");
    state.tickets = await response.json();
    renderTickets();
  }

  function partitionClientTickets(list) {
    const buckets = { newT: [], progress: [], closed: [] };
    for (const t of list) {
      const s = String(t.status || "");
      if (s === "Закрыт") buckets.closed.push(t);
      else if (s === "В работе") buckets.progress.push(t);
      else if (s === "Новый") buckets.newT.push(t);
      else buckets.newT.push(t);
    }
    const byDate = (a, b) =>
      String(b.activity_at || b.created_at || "").localeCompare(String(a.activity_at || a.created_at || ""));
    buckets.newT.sort(byDate);
    buckets.progress.sort(byDate);
    buckets.closed.sort(byDate);
    return buckets;
  }

  function clientTicketStatusClass(status) {
    const s = String(status || "");
    if (s === "Новый") return "f7-ticket-card__status--new";
    if (s === "В работе") return "f7-ticket-card__status--progress";
    return "f7-ticket-card__status--closed";
  }

  function renderTicketCardHtml(ticket) {
    const previewRaw = ticket.preview_text != null ? ticket.preview_text : "";
    const preview = escapeHtml(previewRaw);
    const activity = ticket.activity_at || ticket.created_at;
    const time = escapeHtml(formatTicketCardTime(activity));
    const hasUnread = Boolean(ticket.has_unread);
    const unread = hasUnread
      ? '<span class="f7-unread-dot" title="Новое сообщение" aria-label="Новое сообщение"></span>'
      : "";
    const tn = escapeHtml(ticket.ticket_number);
    const st = escapeHtml(ticket.status);
    const stCls = clientTicketStatusClass(ticket.status);
    return `<li class="f7-ticket-card" data-ticket-number="${escapeHtml(ticket.ticket_number)}">
      <div class="f7-ticket-card__head">
        <span class="f7-ticket-card__title"><b>Тема</b><span class="f7-ticket-card__num">#${tn}</span></span>
        <span class="f7-ticket-card__status ${stCls}">${st}</span>
      </div>
      <div class="f7-ticket-card__body">
        <p class="f7-ticket-card__preview">${preview || "—"}</p>
        ${unread}
      </div>
      <div class="f7-ticket-card__foot">
        <span class="f7-ticket-card__time">${time}</span>
      </div>
    </li>`;
  }

  async function tryOpenTicket(ticketNumber) {
    const ticket = state.tickets.find((t) => t.ticket_number === ticketNumber);
    if (!ticket) return;
    if (state.chatModalOpen) {
      if (state.currentTicket === ticketNumber) return;
      showError("Чтобы открыть другое обращение, сначала закройте окно чата (крестик справа сверху).");
      return;
    }
    state.currentTicket = ticketNumber;
    document.querySelectorAll(".f7-ticket-card--active").forEach((n) => n.classList.remove("f7-ticket-card--active"));
    const tnSel = String(ticketNumber).replace(/\\/g, "\\\\").replace(/"/g, '\\"');
    const card = document.querySelector(`.f7-ticket-card[data-ticket-number="${tnSel}"]`);
    if (card) card.classList.add("f7-ticket-card--active");
    openChatModal(ticket);
    try {
      await fetchMessages();
      await markClientTicketRead(ticket.ticket_number);
      connectTicketSocket(ticket.ticket_number);
    } catch (e) {
      showError(e.message || "Не удалось загрузить сообщения");
      disconnectTicketSocket();
      closeChatModal();
    }
  }

  function renderTickets() {
    const { newT, progress, closed } = partitionClientTickets(state.tickets);
    const cols = [
      document.getElementById("ticket-col-new"),
      document.getElementById("ticket-col-progress"),
      document.getElementById("ticket-col-closed"),
    ];
    const data = [newT, progress, closed];
    cols.forEach((ul, i) => {
      if (!ul) return;
      ul.innerHTML = data[i].map(renderTicketCardHtml).join("");
      ul.querySelectorAll(".f7-ticket-card").forEach((li) => {
        li.onclick = () => tryOpenTicket(li.getAttribute("data-ticket-number"));
      });
    });
  }

  async function fetchMessages() {
    if (!state.currentTicket) return;
    const response = await fetch(`${apiBase}/api/client/tickets/${state.currentTicket}/messages`, {
      headers: clientIdentityHeaders(),
    });
    if (!response.ok) throw new Error("Не удалось загрузить сообщения");
    state.messages = await response.json();
    renderMessages();
  }

  async function fetchClientAttachmentBlob(attachmentId) {
    const url = `${apiBase}/api/client/tickets/${state.currentTicket}/attachments/${attachmentId}`;
    const res = await fetch(url, { headers: clientIdentityHeaders() });
    if (!res.ok) throw new Error("attachment");
    return res.blob();
  }

  function hydrateClientAttachments(scope) {
    const root = scope || messageList;
    if (!root || !state.currentTicket) return;
    root.querySelectorAll("[data-f7-att-preview]").forEach((wrap) => {
      const id = wrap.getAttribute("data-f7-att-preview");
      (async () => {
        try {
          const blob = await fetchClientAttachmentBlob(id);
          const objUrl = URL.createObjectURL(blob);
          state.blobUrls.push(objUrl);
          const frame = document.createElement("div");
          frame.className = "chat-inline-img-wrap";
          const img = document.createElement("img");
          img.className = "chat-inline-img";
          img.src = objUrl;
          img.alt = "";
          img.loading = "lazy";
          frame.appendChild(img);
          wrap.replaceChildren(frame);
        } catch (_) {
          wrap.textContent = "Не удалось показать файл";
        }
      })();
    });

    root.querySelectorAll("[data-f7-att-file]").forEach((row) => {
      const handler = async () => {
        const id = row.getAttribute("data-f7-att-file");
        const fn = row.getAttribute("data-f7-filename") || "file";
        const mime = row.getAttribute("data-f7-mime") || "";
        try {
          const blob = await fetchClientAttachmentBlob(id);
          openOrDownloadBlob(blob, fn, mime);
        } catch (_) {
          showError("Не удалось открыть файл");
        }
      };
      row.onclick = handler;
      row.onkeydown = (e) => {
        if (e.key === "Enter" || e.key === " ") {
          e.preventDefault();
          handler();
        }
      };
    });
  }

  function renderMessages() {
    revokeAttachmentUrls();
    messageList.innerHTML = state.messages.map((m) => messageBlockHtml(m)).join("");
    hydrateClientAttachments(messageList);
  }

  async function submitTicketWithRetry(payload) {
    const maxAttempts = 3;
    for (let attempt = 1; attempt <= maxAttempts; attempt++) {
      const duplicate = attempt > 1 ? 1 : 0;
      const controller = new AbortController();
      const timeout = setTimeout(() => controller.abort(), 180000);
      try {
        const response = await fetch(`${apiBase}/api/client/tickets`, {
          method: "POST",
          headers: { "Content-Type": "application/json" },
          body: JSON.stringify({ ...payload, duplicate }),
          signal: controller.signal,
        });
        clearTimeout(timeout);
        if (!response.ok) throw new Error("Send failed");
        return await response.json();
      } catch (e) {
        clearTimeout(timeout);
        if (attempt === maxAttempts) {
          throw new Error("Сервер поддержки недоступен, пожалуйста обратитесь к администратору.");
        }
      }
    }
    throw new Error("Unknown error");
  }

  document.getElementById("create-ticket-btn").onclick = () => {
    setModalVisible(createModal, true);
    showError("");
  };

  document.getElementById("close-modal-btn").onclick = () => {
    document.getElementById("subject-input").value = "";
    document.getElementById("body-input").value = "";
    setModalVisible(createModal, false);
  };

  document.getElementById("chat-modal-close-btn").onclick = () => {
    closeChatModal();
  };

  document.getElementById("attachment-clip-btn").onclick = () => {
    document.getElementById("attachment-input")?.click();
  };

  document.getElementById("attachment-input").onchange = (e) => {
    const f = e.target.files?.[0];
    if (f) setPendingFile(f);
  };

  document.getElementById("pending-attachment-clear").onclick = () => {
    clearPendingFile();
  };

  const messageInputEl = document.getElementById("message-input");
  messageInputEl.addEventListener("paste", (e) => {
    const files = e.clipboardData?.files;
    if (files && files[0]) {
      e.preventDefault();
      setPendingFile(files[0]);
    }
  });

  document.getElementById("submit-ticket-btn").onclick = async () => {
    try {
      const subject = document.getElementById("subject-input").value.trim();
      const body = document.getElementById("body-input").value.trim();
      if (!subject || !body) {
        showError("Тема и обращение обязательны");
        return;
      }
      const result = await submitTicketWithRetry({
        server_address: serverAddress,
        username,
        subject,
        body,
      });
      setModalVisible(createModal, false);
      showError(`Токен создан: ${result.ticket_number}`);
      document.getElementById("subject-input").value = "";
      document.getElementById("body-input").value = "";
      await fetchTickets();
    } catch (e) {
      showError(e.message || "Ошибка отправки");
    }
  };

  document.getElementById("send-message-btn").onclick = async () => {
    if (!state.currentTicket) {
      showError("Сначала выберите токен");
      return;
    }
    let text = document.getElementById("message-input").value.trim();
    const file = state.pendingFile;
    if (!text && !file) {
      showError("Введите сообщение или прикрепите файл");
      return;
    }
    if (!text && file) text = `📎 ${file.name}`;

    const response = await fetch(`${apiBase}/api/client/tickets/${state.currentTicket}/messages`, {
      method: "POST",
      headers: {
        "Content-Type": "application/json",
        ...clientIdentityHeaders(),
      },
      body: JSON.stringify({ text }),
    });
    if (!response.ok) {
      showError("Не удалось отправить сообщение");
      return;
    }
    const created = await response.json();
    if (file) {
      const form = new FormData();
      form.append("message_id", String(created.id));
      form.append("file", file);
      const attRes = await fetch(`${apiBase}/api/client/tickets/${state.currentTicket}/attachments`, {
        method: "POST",
        headers: clientIdentityHeaders(),
        body: form,
      });
      if (!attRes.ok) {
        const errText = await attRes.text().catch(() => "");
        showError(errText || "Не удалось отправить файл");
        return;
      }
      clearPendingFile();
    }
    document.getElementById("message-input").value = "";
    await fetchMessages();
  };

  queueMicrotask(() => {
    fetchTickets().catch((e) => showError(e.message));
  });
})();